A Sky Muster™ connection is available in some circumstances where a home or business is located in a remote or rural location. In this scenario a satellite dish is installed on the premises and receives the nbn™ network signal from the Sky Muster™ satellite.
Sky Muster™ satellite connections also require an nbn supplied modem to be installed near the point where the cable from the roof satellite dish enters your home or business. This device requires power to operate, and can only be installed by an approved nbn™ Installer or service provider.
There are typically two wholesale speed options available to Retail Service Providers:
The 25Mbps (wholesale) download option is designed to provide premises with access to fast broadband in regional and remote Australia.*
To get the best experience, check your address and contact your preferred Sky Muster™ service provider about the plans that are available at your premises.
Consider the number of users and types of applications within your household or business. If you have many users and many devices and you plan to do things like stream video on a regular basis, you should discuss your speed options with your service provider to work out the best plan to suit your needs.
For more information on choosing the installation location for your nbn supplied equipment and other advice like migrating business services, download the product guides below:
The satellite dish may alternatively be mounted on your roof or gutter.
The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the services over the new satellites – especially during peak-usage times. This Fair Use Policy applies between nbn and the Retail Service Provider (RSP). The RSP will likely have a separate Fair Use Policy which applies to premises. Satellite capacity is a finite resource and nbn continues to work closely with RSPs to help ensure they manage capacity properly, so that everyone has access to a great online experience.
There is an extremely high demand for the nbn™ Sky Muster™ satellite service and as such there could be a waiting period before your RSP places your order with nbn.
nbn has a maximum order volume that each RSP can submit per day. This is simply to manage the demand and requirements of the installers who travel to each location to install the service. We have a limited number of installers and a vast area of regional locations to service and as such we need to manage their workloads to achieve the most number of installs per day.
When you place your order with your RSP they will inform you as to when they expect to place your order with nbn. After your RSP has placed your order with nbn you can generally expect to hear from an installation partner within 5 business days with a suggested date and time for your installation.
In some cases where there is excessive demand it may take more than 5 business days for an installation partner to make contact with you after your RSP has placed their order with nbn. If 10 business days have passed and you have not heard from an installation partner, please contact the RSP who you placed the order with and ask them to follow up for you.
The nbn™ Sky Muster™ satellite service is not designed to support medical alarms, auto-diallers or emergency call buttons. If you have any medical alarms, auto-diallers or emergency call buttons, you can continue using your current phone line. Speak to your existing medical alarm provider if you have any questions.
An nbn™ Sky Muster™ satellite connection is used for connecting some remote and rural locations. In this scenario a satellite dish is installed on the premises and receives the nbn™ network signal from the Sky Muster™ satellite. nbn™ Sky Muster™ satellite connections also require an nbn™ supplied modem to be installed near the point where the cable from the roof satellite dish enters your home or business. This device requires power to operate, and can only be installed by an approved nbn™ Installer or service provider.
The nbn™ Sky Muster™ satellite service is expected to deliver services over the nbn™ network to around 400,000 homes and businesses across much of rural and regional Australia, including the outback and some remote offshore territories such as Norfolk Island, Christmas Island, Lord Howe Island and Cocos (Keeling) Islands.
Homes and businesses must be within the satellite footprint and be subject to on site validation.
Make sure you check your address to find out if the nbn™ Sky Muster satellite service is expected to be available at your home or business.
The nbn™ Sky Muster™ satellite service is designed to provide wholesale broadband services to RSPs who in turn provide services to homes and businesses that fall outside of the fixed line and fixed wireless areas in Australia and its external territories.
Check your address to see whether your home is expected to receive satellite broadband via the nbn™ Sky Muster™ satellite service.
The wholesale peak speed options that are available to RSPs via the nbn™ Sky Muster™ satellite service are 12Mbps download with a 1Mbps upload, or 25Mbps download with a 5Mbps upload. The 25Mbps (wholesale) download option is designed to provide access to fast broadband for regional and remote Australia.*
*Your experience including the speeds actually achieved over the nbn™ network depends on the technology over which services are delivered to your premises and some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.