Device compatibility

The rollout of the nbn™ broadband access network involves new technologies which some existing devices may not be compatible with.

It’s important to check your address to find out when the nbn™ broadband access network is coming to your area. It’s also important to talk to your device provider for advice and to find out if your device or service will work on the nbn™ broadband access network, and what alternatives may be available.

Make sure you register with nbn

Registering helps nbn identify premises where support may be needed to help minimise a break in service.

Medical alarms, autodiallers or emergency call buttons

If you have a medical alarm, or care for someone who does, register it with nbn.

Monitored fire alarms

If you’re responsible for a monitored fire alarm, register it with nbn.

Lift emergency phones

If you’re responsible for a lift emergency phone, register it with nbn.

Building registration

Register your building details with nbn to help streamline the installation process.

Other devices to consider 

Home or business security monitoring systems

Call your security alarm provider to find out if your device is compatible before moving to the nbn™ broadband access network.

Fax and teletypewriter devices

Check with your phone company whether they support fax transmission and/or teletypewriter devices on their phone service.

EFTPOS or health claim terminals

Call your terminal provider to find out if your device is compatible before moving to the nbn™ broadband access network.

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Existing landline phone services

Older style un-powered corded phones are not always compatible with the nbn™ broadband access network. Additionally some services that operate over the existing landline phone system will be switched off.

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