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We have been working closely with your body corporate or building manager, but at this stage we’re not able to connect your building to the nbn™ broadband access network.
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nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

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nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

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nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

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Planned technology

nbn™ Fibre to the Curb (FTTC)*

We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

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Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

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nbn™ Hybrid Fibre Coaxial (HFC)*

Please check back periodically for updates on when your premises will be ready to connect.

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nbn™ Hybrid Fibre Coaxial (HFC)*

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Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.


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Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

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Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

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Planned technology

nbn™ Fibre to the Premises (FTTP)*

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Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

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Planned technology

nbn™ Fibre to the Building (FTTB)*

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Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

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nbn™ Sky Muster™ has been used in your connection to the broadband access network.

Learn more about Sky Muster™

Planned technology

nbn™ Sky Muster™

Learn more about Sky Muster™

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home
Tips for your apartment

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home.

Tips for your nbn™ HFC connection

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.


Next steps

You're ready to connect

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Choose a provider in your area
Choose a provider in your area

Learn more

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

Technology used in your connection

nbn™ Sky Muster™ has been used in your connection to the broadband access network.

Learn more about Sky Muster™

Planned technology

nbn™ Sky Muster™

Learn more about Sky Muster™

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.
Tips for your home
Tips for your apartment

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home.
Tips for your nbn™ HFC connection

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.


Address status

Next steps
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access network.
Register for email alerts

Learn more

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

We're continuing to deploy the nbn™ FTTC network in your area. Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Please check back periodically for updates on when your premises will be ready to connect.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

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Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

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nbn™ Sky Muster™ has been used in your connection to the broadband access network.

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The nbn™ network take-up rate is right on target

The nbn™ project | Published on 14 August 2017
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Despite occasional media reports to the contrary, take-up of services over the nbn™ network is right where we expected.

Today, more than 2.6 million households and businesses in Australia have signed up for fast broadband from the 5.8 million premises that are ready for service on the nbn™ network. In fact, we are activating up to 45,000 premises each week.

Those numbers are pretty impressive but one question we do get asked a lot – especially when we announce new activations numbers is, “If a service over the nbn™ network is so good then why have only 40 per cent of premises signed up for one?”

It is a reasonable question and there are a number of different reasons why our build numbers are ahead of our overall target activations numbers.

The important thing to remember is that at the end of the 18 month migration window, of those who can order a service, 75 per cent have done so – that is exactly where we aim to be.

Getting the sums right

While the nbn™ network is still in the middle of its rollout, dividing the number of premises able to order a service by the number of activated premises is not an accurate way to measure the actual take-up rate of services over the nbn™ network.

The built vs activations equation is a point in time sum. For many, their area may have just been switched on and they may not even know it yet.

Building the network happens at a very different rate to activating premises. Recently nbn made around 140,000 premises ready for service yet activated 54,000 premises – a new activations record for a single week! 

The Sky Muster™ satellite service is a great example of this.

When nbn launched wholesale Sky Muster™ satellite services we immediately had another 400,000 premises in the footprint, and yet activating end users to a service is something else entirely since it meant installers travelling to remote homes and performing installations.

A gradual migration

When a Service Area Module (SAM) is declared ready for service, end-user premises have 18 months to migrate to services delivered over the nbn™ network.

The 18-month migration window is designed to give consumers a reasonable amount of time to understand and implement all the steps required in this national change agenda.  It also helps nbn and retailers manage the flow of demand.

Of course, you can make the switch to a service over the nbn™ network at any point during the 18 months. 

It really depends on when you have the time – to research and decide on the package you need, which provider you will sign up with, and if you need to be home for the activation.

It makes very good sense for nbn and our Retail Service Provider partners to have a gradual migration of end users to services over the nbn™ network over that 18-month migration period.

This helps ensure that retailers can move their customers off existing services and onto services over the nbn™ network in the smoothest manner possible.

Early adaptors vs the laggards

The reality is that Australians take up services over the nbn™ network at different paces.

Early adopters and tech-savvy folk are jumping on the nbn™ website eagerly signing up for alerts on when exactly their home or business will be ready to order a service over the nbn™ network.

These end users could be people who have not previously been able to sign up for a fixed-broadband service at their premises or may just want to access the fast speeds available via services over the nbn™ network.

For the rest of us, once our home or business is able to be connected, we will start to receive letters and emails from nbn and an array of retailers.  Mail from nbn explains that it is not an automatic switch over and outlines the steps required, with up to five letters sent during the 18-month migration window*.

We have found that the most popular time to switch over to a service powered by the nbn™ network has been in the first six months after a premise can officially connect.

We get another surge of activations towards the end of the 18-month migration window as end users sign up before their existing services are de-activated.

Not everyone gets on the nbn™ network

It is important to remember that nbn has never forecast – nor ever expected – 100 per cent of premises to sign up to a service over the nbn™ network.

nbn's expected take-up rate for services over the network is 73-75 per cent in 2021.  This target is across all technology types and geographies within Australia.  The predicted take-up rate is set for beyond 2020 given the migration window period, which creates a deliberate lag time.

nbn™ network take-up rate is forecast at 73-75 per cent because:

  • Not every premises in Australia is expected to want access to the nbn™ network, e.g. holiday homes.
  • Some premises with lower data needs are expected to choose to use mobile only products.
  • Some premises may use fibre alternatives / nbn™ network wholesale competitors

Susan Huggett is Executive General Manager of Migration & Disconnections

*Up to five letters are sent to all residential homes with fixed line broadband access during the 18-month migration window. 



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