There are some cases where you may be required to organise digging a trench to prepare for a connection to the nbn™ network.
This can be due to specific reasons relating to your property, such as requiring a new telecommunications line or relocating nbn™ supplied equipment. If you are unsure whether a trench is required for your premises, please contact your phone or internet service provider.
If your service provider has advised that digging a trench is required to connect to the nbn™ network, it's the premises owner's responsibility to organise a qualified person to dig a trench according to the specifications in the nbn™ Lead-in Trenching Requirements guide.
You must not dig the trench outside the boundary of your premises, e.g. in a public footway, roadway or in neighbouring premises. Trenching outside your premises is subject to land access code requirements and is nbn's responsibility. Careless excavation work may result in personal injury or costly damage to underground conduits, pipes and cables. The trench required by you should be dug by an experienced person who's familiar with underground service arrangements and who's suitably accredited or licensed where required by the relevant authority. Refer to the nbn™ Lead-in Trenching Requirements guide for more information.
Registered cablers may need to alter nbn™ Facilities when connecting your property to the nbn™ network or when relocating your existing connection to the nbn™ network. nbn authorises registered cablers to make limited alterations as long as the work is carried out to nbn's requirements.
Refer to the nbn™ Authority to Alter Facilities guide for more information.