Australia, we've taken action.
How we're tracking: June 2019
How we're tracking: June 2019






Ready to connect

Important information
The number of homes and businesses that can order a plan via a phone and internet provider and connect to the nbn™ access network.
Connected homes and businesses

Important information
The number of homes and businesses connected to a plan over the nbn™ access network through a phone and internet provider.
Installed right the first time

Important information
The percentage of homes and businesses that have their nbn™ equipment installed without additional work from NBN Co the first time the installation is attempted.
Meeting agreed installation times

Important information
The percentage of premises that NBN Co connects to the nbn™ access network within target timeframes with phone and internet providers.
Average network bandwidth congestion

Important information
The average number of minutes of bandwidth congestion per week/ per service. This is calculated across all bandwidth purchased by all phone and internet providers across the entire network (CVC congestion).
Fixed Line network congestion

Important information
The estimated monthly average percentage of homes and businesses who experience nbn™ access network congestion (as per NBN Co’s congestion measures for Fixed Line networks). This excludes nbn™ Fixed Wireless and Sky Muster™ satellite.
Congestion metrics vary between Fixed Line technologies. These are calculated based on the utilisation of certain parts of the nbn™ Fixed Line access network that are shared by phone and internet providers.
The speeds actually achieved over the nbn™ access network also depend on factors outside our control including your equipment quality, software, signal quality, broadband plans and how your phone and internet provider designs its network.
Uptake to higher wholesale plans

Important information
This graph represents the percentage of homes and businesses on a:
(1) 50Mbps (download) wholesale speed plan or higher; and
(2) 25Mbps (download) wholesale speed plan or lower,
purchased from a phone or internet provider.
Network availability

Important information
Percentage of time the nbn™ access network is available and operating. For this measure, the network is considered ‘unavailable’ during the time NBN Co is restoring services following the raising of a fault. It doesn’t include periods where the network is unavailable due to operational outages for network upgrades and improvements or events beyond NBN Co’s control.
Meeting agreed fault restoration times

Important information
The percentage of time NBN Co resolves accepted faults within NBN Co's target timeframes with phone and internet providers.
Faults after connection completed (per 100 connected homes and businesses)*

Important information
The number of faults on the nbn™ access network per 100 premises per month (excluding faults within 10 business days of the connection).
Fixed Wireless busy hour cell performance

Important information
In its Fixed Wireless cell capacity upgrade program, nbn prioritises cells which fall under its design threshold of 6Mbps monthly busy hour cell performance (or that nbn forecasts to fall under this threshold).
- The busiest hour can be different for each cell.
- The busiest hour is identified by assessing, for each hour of the day for each cell, the highest number of concurrent active users in four 15 minute periods within that hour, and then averaging these values.
Note: The number of active users is used as a proxy to identify the busiest hour. While the period with the highest number of end users will typically also be the period with the highest levels of data consumed, not all active users will behave the same way and in some cases, an hour with fewer active users may actually be consuming more data than an hour with more active users depending on the activity of those end users. - The daily busy hour cell performance is calculated by dividing the total volume of the data delivered to all active users on a cell during the busiest hour by the time elapsed on the radio interface between end user and Fixed Wireless access network for transmission of that volume of data (measured at the Fixed Wireless access network).
- We obtain monthly busy hour cell performance by taking the average of the daily busy hour cell performance for each of the 30 days ending on the last day of the calendar month.
- Cell capacity is shared and finite and can be different for each cell depending on various factors, such as but not limited to: available spectrum, radio conditions, interference and other environmental factors.
- Actual end user speeds will differ to the monthly busy hour cell performance, and are affected by a number of factors including: the particular application being used and how each application manages packet loss, fixed wireless signal levels, demand from end users, end user equipment, nbn™ Fixed Wireless network design and management, and performance elsewhere on the nbn™ network.
- The calculation of busy hour cell performance accounts for throughput at the radio interface, which is one segment of the Fixed Wireless access network and does not account for impacts on throughput in other parts of the nbn™ Fixed Wireless network, including packet loss in the Fixed Wireless towers backhaul links, which is measured in the calculation of the Fixed Wireless Busy Hour Link Performance metric.
Fixed Wireless busy hour backhaul performance

Important information
In its Fixed Wireless backhaul capacity upgrade program, nbn prioritises links operating with an Average 28 Day Busy Hour Link Packet Loss of 0.25% or greater (or that nbn forecasts to exceed this threshold). The metric is based on the data available to nbn and there may be some affected cells that are unable to be included in the metric, e.g. due to data issues such as data availability, changes in the way nbn collects backhaul data and configuration changes in the links servicing a given cell.
Notes
- A link will be included in this metric if it has been recently upgraded but is still reporting an Average 28 Day Busy Hour Link Packet Loss of 0.25% or more. Note from June 2019 the Average 28 Day Busy Hour Link Packet Loss of links which have been upgraded during the 28 day reporting period will be calculated using data commencing the week following the upgrade (and so will be averaged over less than 28 days).
- Due to availability of data, the first month’s metric (April 2019) was calculated as an average of the available weekly busy hour packet loss figures from the 18th April to 1st May inclusive.
- The calculation of this metric accounts for packet loss in the Fixed Wireless towers’ backhaul links, which is one segment of the Fixed Wireless access network. It does not account for impacts on throughput from other parts of the Fixed Wireless network, including at the radio interface, which is measured in the calculation of busy hour cell performance.
- This metric is not reflective of actual end user speeds on the nbn™ Fixed Wireless network, which can be affected by a number of factors including: the particular application being used and how each application manages packet loss, fixed wireless signal levels, demand from end users, end user equipment, nbn™ Fixed Wireless network design and management, and performance elsewhere on the nbn™ network.
- The highest volume of data attempted to be transmitted over the active link is used as a proxy to identify the busiest hour.
- Each nbn-supplied Fixed Wireless service may rely on multiple backhaul links in sequence. This metric does not reflect any cumulative packet loss across multiple links. This metric measures the microwave and fibre links which connect Fixed Wireless towers and may not include all packet loss which may occur through other equipment in the nbn Wireless Network or fibre links in the nbn transit network that data may be routed across.
Ready to connect

Important information
The number of homes and businesses that can order a plan via a phone and internet provider and connect to the nbn™ access network.
Connected homes and businesses

Important information
The number of homes and businesses connected to a plan over the nbn™ access network through a phone and internet provider.
Installed right the first time

Important information
The percentage of homes and businesses that have their nbn™ equipment installed without additional work from NBN Co the first time the installation is attempted.
Meeting agreed installation times

Important information
The percentage of premises that NBN Co connects to the nbn™ access network within target timeframes with phone and internet providers.
Average network bandwidth congestion

Important information
The average number of minutes of bandwidth congestion per week/ per service. This is calculated across all bandwidth purchased by all phone and internet providers across the entire network (CVC congestion).
Fixed Line network congestion

Important information
The estimated monthly average percentage of homes and businesses who experience nbn™ access network congestion (as per NBN Co’s congestion measures for Fixed Line networks). This excludes nbn™ Fixed Wireless and Sky Muster™ satellite.
Congestion metrics vary between Fixed Line technologies. These are calculated based on the utilisation of certain parts of the nbn™ Fixed Line access network that are shared by phone and internet providers.
The speeds actually achieved over the nbn™ access network also depend on factors outside our control including your equipment quality, software, signal quality, broadband plans and how your phone and internet provider designs its network.
Uptake to higher wholesale plans

Important information
This graph represents the percentage of homes and businesses on a:
(1) 50Mbps (download) wholesale speed plan or higher; and
(2) 25Mbps (download) wholesale speed plan or lower,
purchased from a phone or internet provider.
Network availability

Important information
Percentage of time the nbn™ access network is available and operating. For this measure, the network is considered ‘unavailable’ during the time NBN Co is restoring services following the raising of a fault. It doesn’t include periods where the network is unavailable due to operational outages for network upgrades and improvements or events beyond NBN Co’s control.
Meeting agreed fault restoration times

Important information
The percentage of time NBN Co resolves accepted faults within NBN Co's target timeframes with phone and internet providers.
Faults after connection completed (per 100 connected homes and businesses)*

Important information
The number of faults on the nbn™ access network per 100 premises per month (excluding faults within 10 business days of the connection).
Fixed Wireless busy hour cell performance

Important information
In its Fixed Wireless cell capacity upgrade program, nbn prioritises cells which fall under its design threshold of 6Mbps monthly busy hour cell performance (or that nbn forecasts to fall under this threshold).
- The busiest hour can be different for each cell.
- The busiest hour is identified by assessing, for each hour of the day for each cell, the highest number of concurrent active users in four 15 minute periods within that hour, and then averaging these values.
Note: The number of active users is used as a proxy to identify the busiest hour. While the period with the highest number of end users will typically also be the period with the highest levels of data consumed, not all active users will behave the same way and in some cases, an hour with fewer active users may actually be consuming more data than an hour with more active users depending on the activity of those end users. - The daily busy hour cell performance is calculated by dividing the total volume of the data delivered to all active users on a cell during the busiest hour by the time elapsed on the radio interface between end user and Fixed Wireless access network for transmission of that volume of data (measured at the Fixed Wireless access network).
- We obtain monthly busy hour cell performance by taking the average of the daily busy hour cell performance for each of the 30 days ending on the last day of the calendar month.
- Cell capacity is shared and finite and can be different for each cell depending on various factors, such as but not limited to: available spectrum, radio conditions, interference and other environmental factors.
- Actual end user speeds will differ to the monthly busy hour cell performance, and are affected by a number of factors including: the particular application being used and how each application manages packet loss, fixed wireless signal levels, demand from end users, end user equipment, nbn™ Fixed Wireless network design and management, and performance elsewhere on the nbn™ network.
- The calculation of busy hour cell performance accounts for throughput at the radio interface, which is one segment of the Fixed Wireless access network and does not account for impacts on throughput in other parts of the nbn™ Fixed Wireless network, including packet loss in the Fixed Wireless towers backhaul links, which is measured in the calculation of the Fixed Wireless Busy Hour Link Performance metric.
Fixed Wireless busy hour backhaul performance

Important information
In its Fixed Wireless backhaul capacity upgrade program, nbn prioritises links operating with an Average 28 Day Busy Hour Link Packet Loss of 0.25% or greater (or that nbn forecasts to exceed this threshold). The metric is based on the data available to nbn and there may be some affected cells that are unable to be included in the metric, e.g. due to data issues such as data availability, changes in the way nbn collects backhaul data and configuration changes in the links servicing a given cell.
Notes
- A link will be included in this metric if it has been recently upgraded but is still reporting an Average 28 Day Busy Hour Link Packet Loss of 0.25% or more. Note from June 2019 the Average 28 Day Busy Hour Link Packet Loss of links which have been upgraded during the 28 day reporting period will be calculated using data commencing the week following the upgrade (and so will be averaged over less than 28 days).
- Due to availability of data, the first month’s metric (April 2019) was calculated as an average of the available weekly busy hour packet loss figures from the 18th April to 1st May inclusive.
- The calculation of this metric accounts for packet loss in the Fixed Wireless towers’ backhaul links, which is one segment of the Fixed Wireless access network. It does not account for impacts on throughput from other parts of the Fixed Wireless network, including at the radio interface, which is measured in the calculation of busy hour cell performance.
- This metric is not reflective of actual end user speeds on the nbn™ Fixed Wireless network, which can be affected by a number of factors including: the particular application being used and how each application manages packet loss, fixed wireless signal levels, demand from end users, end user equipment, nbn™ Fixed Wireless network design and management, and performance elsewhere on the nbn™ network.
- The highest volume of data attempted to be transmitted over the active link is used as a proxy to identify the busiest hour.
- Each nbn-supplied Fixed Wireless service may rely on multiple backhaul links in sequence. This metric does not reflect any cumulative packet loss across multiple links. This metric measures the microwave and fibre links which connect Fixed Wireless towers and may not include all packet loss which may occur through other equipment in the nbn Wireless Network or fibre links in the nbn transit network that data may be routed across.