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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Australian postcodes leading demand for faster broadband

18 February 2021

Household demands drive need for speed and data

More households than ever before are opting for higher speed nbn plans to support their needs for online work, learning, entertainment and connected life.

The number of Australians choosing broadband plans with peak download speeds of 100 Mbps and above^1,2,4more than doubled in the 12 months to January 2021, while average household data downloads grew by almost 20 per cent in the same period.

nbn has identified the leading five postcodes leading demand for faster broadband plans. Heading the charge is 2170, based around Liverpool of New South Wales. Closely followed by 3030, centred around Werribee and Hoppers Crossing west of Melbourne.

Rank	State	Postcode	Suburbs include
1	News South Wales	2170	Liverpool, Casula, Moorebank
2	Victoria	3030	Werribee, Werribee South, Point Cook
3	Queensland	4350	Greater Toowoomba
4	Victoria	3029	Hoppers Crossing, Truganina, Tarneit
5	Victoria	3977	Craigieburn

Approximately 70 per cent of customers are now connected to nbn™ wholesale plans with peak download speeds of 50 Mbps³ while more than 16 per cent are connected to plans with peak download speeds in excess of 100 Mbps⁴ and above.

The need for speed comes with Australians increasingly working from home, enjoying high definition streaming video and cloud gaming, accessing online learning and telehealth, and adopting more connected home devices.¹

Brad Whitcomb, Chief Customer Officer at NBN Co, said:

“Demand for data on the nbn™ network shows how Australians are continuing to increase their reliance on broadband for work, learning, entertainment and connected life. In doing so, they are choosing faster broadband plans that help to meet their household needs."

“We expect this trend to continue to 2021 as people continue to adopt new connected devices and entertainment subscriptions and aim to optimise the online experience for everyone at home."

“With more devices online at once, a faster broadband plan can help improve experience for the connected household.”

To help unleash the benefits of the nbn™ network, customers should talk to an internet retailer about the best plans available for their needs, or learn more about the residential wholesale speed tiers available over the nbn™ network on our website https://www.nbnco.com.au/learn/speed

Notes to editor:

In September 2019, nbn launched BSS and a range of wholesale products to support the varying needs of regional Australian businesses, which include:
- ABS Layer 3 is designed for enterprise and government customers who require high quality bandwidth^ and delivers wholesale speeds of up to 50/13Mbps*.
- VISP is designed to support core business internet needs, providing wholesale speeds of up to 30/13Mbps*.
- Internet of Things (IoT) is designed for approved non-premises locations, such as monitoring devices that require low bandwidth and capability to deliver wholesale speeds of up to 2/2Mbps*.
- Disaster recovery service is configurable to activate during an outage over the primary service and will replicate the VISP service.

For more information, visit www.nbn.com.au

^#An end customer’s serviceability may be affected by a range of factors including whether there is a clear line-of-sight to the satellite, no interference, for example from other end user, retail service provider or third party equipment, and having a suitable location to install equipment.

*nbn provides wholesale services to phone and internet providers. nbn™ wholesale speed tiers available to providers vary depending on the business nbn™ Satellite Service product selected. An end customer’s experience using the business nbn™ Satellite Service, including speeds and other performance characteristics, depend on a range of factors, such as the latency limitations inherent in satellite communications, the particular product and product features that have been selected by the service provider, the configuration of the products and product features being delivered, the time of usage in relation to certain internet-based access products, and other factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their service provider designs its network).

Media enquiries

Sharon Chang
Email:
sharonchang@nbnco.com.au
Phone: 0447 582 337

NBN Co Media Hotline
Email: media@nbnco.com.au
Phone: 02 9927 4200

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