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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Time to connect across Western Victoria

24 January 2019

Local residents urged to pick a speed tier that suits their needs when signing up to the nbn™ broadband access network

Around 93,000 homes and businesses from Mildura, Swan Hill and Horsham down to Portland and Warrnambool can now enjoy the benefits of fast broadband by connecting to a plan over the nbn™ access network through their preferred phone and internet provider.

NBN Co is urging local residents that are ready to connect to check their internet usage habits and the number of devices connected during peak usage times, between 7pm and 11pm.

People should then speak with an internet provider about the right speed plan for their household’s needs as well as what actual speeds are available during the busy evening period, before placing an order to connect.

Across Western Victoria the nbn™ access network is almost 77 per cent built, and is on track for completion in 2020.

Head of nbn Local VIC/TAS, Ebony Aitken, said:

“With services over the nbn™ access network now available to many across Western Victoria, some local residents and businesses have access to fast broadband for the first time.

“This is a great result for these communities but we understand that moving across to the new network can be confusing for some.

“To help with this we have a range of education materials available on our website and importantly, community drop in sessions occurring across the region.

“We will be in Cohuna, Charlton, Kerang, Edenhope, Halls Gap and Terang early next month to answer any questions people may have.”

Mallee Rising Founder and CEO, Paul Dillion said:

“News that services over the nbn™ access network are now available in parts of North West Victoria is welcomed within the region. For some of our local community, the ability to connect their home or business is the first time they will have access to fast broadband. This has the potential to significantly change the way they live, work and connect into the global digital economy.”

NBN Co encourages Australians to:

Check – their internet usage habits and the number of devices connected during peak usage times between 7pm and 11pm.
Select – the right speed plan for their household’s needs with an internet provider.
Connect – the right Wi-Fi router/modem in the right place and contact their provider to get help with any further in-home set up.

There are more than 150 phone and internet providers that sell retail plans over the nbn™ access network. Visit NBN Co’s website to find out which providers are available in your area, and to find out more about making the switch.

For more information, visit www.nbn.com.au

Media enquiries

James Kaufman
Phone: +61 408 704 229
Email:
jameskaufman@nbnco.com.au

NBN Co Media Hotline
Phone: 02 9927 4200
Email:
media@nbnco.com.au

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