Getting Started

To complete your registration you will need:

  • The complete address of the medical alarm
  • The type of medical alarm
  • Your name and contact details

Enter the address of the medical alarm



Medical alarm details








Additional information



*Indicates a required field

Your role

Your contact details

(include area code)
e.g. 0299999999 or 0444444444
(include area code)
e.g. 0299999999 or 0444444444
We will use this email address to send your registration reference number.

Add alternative contact details

Their role

Their contact details

(include area code)
e.g. 0299999999 or 0444444444
(include area code)
e.g. 0299999999 or 0444444444
We will use this email address to send your registration reference number.

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*Indicates a required field

Thank you - you have successfully registered your medical alarm


nbn has now recorded that your household has a medical alarm on site, and that additional support may be needed for your household's move to the nbn™ network.*

If you have provided us with an email address, you will also receive a confirmation email.

Your reference number is:

@{referenceNumber}


For your records, we recommend that you print this page, or make note of this registration number. Please quote your reference number for any future contact about your registration with nbn.

Contact us
There are 3 ways to get in touch if you have a question about your registration

Important information about your medical alarm and the nbn™ network

The nbn™ network replaces most existing landline phone and internet networks. It uses new technologies, which some existing devices such as medical alarms may not be compatible with at all times.

Power Blackout

power blackout icon
Power Blackout
Medical alarms connected over the nbn™ network will not work during a power blackout. Speak to your medical alarm provider for further advice about whether your medical alarm will be able to dial out during a power outage, and what alternative options are available.

Contact your medical alarm provider today

Call your medical alarm, autodialler or emergency call button provider for advice before moving to the nbn™ network.

Questions you could ask your provider:
  • Will my alarm work properly when connected to the nbn™ network?
  • Will my alarm be able to dial out during a power outage when connected to the nbn™ network?
  • What alternatives are there to using a landline connection?

If you have any concerns about the answers to the above questions:
  • What solutions would the provider suggest?
  • Are there any costs involved?

Let your phone company know

If you currently have Priority Assistance service levels on your existing phone service, call your preferred phone or internet provider and tell them you need the same Priority Assistance Service levels over the nbn™ network. If you are planning to connect your medical alarm to the new phone service over the nbn™ network, let your phone company know that too in case they have additional advice.

For more information, call 1800 227 300 or visit nbn.com.au/medicalalarms
Register another medical alarm
*Services provided over the nbn™ network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Existing fibre networks include in-building, health and education networks. Some special services may not be affected. To find out if your landline phone and internet services will be affected, please contact your current phone or internet provider. The rollout of the nbn™ network will involve new technologies and some existing devices (including many medical alarms, autodiallers and emergency call buttons) may not be compatible with these at all times. You should contact your device provider to find out if your alarm or other device will work when connected to the nbn™ network and what alternative solutions are available. The switch off date is subject to change. For more information, please visit http://www.nbnco.com.au/switchoff or call 1800 227 300.


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