You have a
choice of speeds

When switching to a new nbn™ powered plan, you want to make sure you choose a retail speed that suits your specific needs.

Speed is how fast data (the content you download and upload) travels between the internet and your devices.

Your speed will be affected by factors including the technology over which services are delivered to your premises, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), the nbn™ powered plan you choose, the performance of your modem, Wi-Fi, cabling, and other devices in your home.

Talk to your phone and internet provider about the speed tiers available in your area. You should also talk to them about the actual speeds you can expect to experience when you switch to an nbn™ powered plan – particularly during peak times like the evening.

Factors that can affect your speed

  • The time of day, as high-traffic times like the evening can cause speeds to slow
  • The type and size of the content you are downloading or uploading
  • The number of people in your premises actively online at the same time
  • The provider, plan and speed tier you choose
  • The way your specific provider configures their network and manages traffic
  • The nbn™ access network technology available at your premises
  • How nbn configures the access network

Understanding speed and how it affects you

nbn offers a choice of wholesale speed tiers to your phone and internet provider. These are then turned into a range of nbn™ powered plans that can be purchased through your provider. Please note, not all fast speed tiers are available everywhere.*

Remember, nbn is a wholesaler so you’ll need to purchase an nbn™ powered plan through your preferred phone and internet provider.

Making the most of your internet connection

Factors that can affect your internet experience

An illustrative guide to network congestion

An illustrative guide to network congestion

Understanding speed and data

Understanding speed and data

Your next steps

Check your address and talk to your provider about the right plan for you.

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*Your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, signal quality, broadband plans and how your service provider designs its network). nbn is a provider of wholesale speeds to internet providers. nbn™ wholesale speed tiers available to your internet provider vary depending on the access technology in your area.

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