It's always worth looking at your internal set-up to see if you are getting the most out of your connection.
Choosing the right Wi-Fi router/modem can help improve your online experience.
The positioning of your Wi-Fi router/modem can change your experience. Certain objects in your home like microwave ovens, televisions, hot water systems, ovens and fish tanks will interfere with the Wi-Fi signal strength.
Picking the right Wi-Fi frequency for optimal performance. The Wi-Fi signal inside some devices may not provide sufficient reception if you are too far away from the Wi-Fi router/modem.
Thick walls will likely impact the quality of your signal. Walls containing water pipes, air-conditioning ducts and insulation will interfere with the Wi-Fi signal strength more than simple room partitions like Gyprock.
The amount of connected devices running through your Wi-Fi router/modem at the same time can have an impact on the maximum speeds that can be experienced.
Your choice of provider can have a big influence on your internet experience.
The way a provider configures and shapes their network can have an effect on how you experience the internet - particularly during peak usage times. Understanding how different providers approach congestion during peak usage times should influence who you choose.
Not all providers deliver the full range of wholesale speeds offered over the nbn™ access network. When choosing the right speed and plan through your provider, make sure you take into account your own needs – how many devices you will have online at once and what you will be using the internet for.
The Wi-Fi router/modem provided by your provider will have an effect on the amount of devices that you can connect simultaneously online. It will also have an influence on how far the signal strength extends throughout your premises. Check with your provider if the Wi-Fi router/modem they provide will meet your expectations.
The nbn™ broadband access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy. Check out this step by step guide illustrating how it all works.
nbn is building and maintaining the national broadband access network across Australia. There are a large number of network components and cables used to connect your home to the internet and sometimes things go wrong. If you have trouble with your connection, contact your provider, they have the tools to troubleshoot and determine if and where a fault may lie. If the fault is detected in the nbn™ broadband access network, we will work with your provider to get your service restored.
nbn is a wholesaler which means we do not sell directly to the public. To connect to the nbn™ broadband access network, you need to speak to your phone and internet provider about a plan that best suits your needs. Keep in mind not all speeds greater than nbn™ 25 are available at all premises.