
We have made several attempts to initiate the process of establishing an nbn™ network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn™ network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn™ rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn™ broadband access network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Construction of the nbn™ broadband access network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Phone and internet providers
Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.
Changed technology
Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTN.
Changed technology
Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTP.
Changed technology
Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTC.
Changed technology
Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTP.
Changed technology
Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTC.
Changed technology
Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTP.
Changed technology
Your original technology nbn™ Fibre to the Curb (FTTC) has been changed to nbn™ FTTP.
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Planned technology
nbn™ Satellite
Planned technology
nbn™ Satellite
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Phone and internet providers
Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Planned technology
nbn™ Satellite
Planned technology
nbn™ Satellite
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Phone and internet providers
Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Planned technology
nbn™ Satellite
Planned technology
nbn™ Satellite
Looks like you’re ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Planned technology
nbn™ Satellite
Planned technology
nbn™ Satellite
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Disconnection information
Premises connected to the nbn™ network via nbn™ Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn™ Satellite, you should speak to your phone and internet provider at the time you place your order.
Disconnection information
Premises connected to the nbn™ network via nbn™ Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn™ Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Activate your connection
The next step is to contact a phone or internet provider and order an nbn™ powered plan.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Planned technology
nbn™ Satellite
Planned technology
nbn™ Satellite
Prepare your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Technology used in your connection
nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fibre to the Node (FTTN)*
Technology used in your connection
nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Premises (FTTP)*
Technology used in your connection
nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Building (FTTB)*
Technology used in your connection
nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Planned technology
nbn™ Fibre to the Curb (FTTC)*
Technology used in your connection
nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Planned technology
nbn™ Hybrid Fibre Coaxial (HFC)*
Technology used in your connection
nbn™ Fixed Wireless has been used in your connection to the broadband access network.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
We’re planning to change your nbn™ technology.
Planned technology
nbn™ Fixed Wireless*
Technology used in your connection
nbn™ Satellite has been used in your connection to the broadband access network.
Planned technology
nbn™ Satellite
Planned technology
nbn™ Satellite
We will call you when the nbn™ access network is available at your home, and when the disconnection of your old phone service is approaching. See important note.
Once you’ve connected to the network, we’ll also work with you to verify your alarm is operating correctly.
As nbn is replacing most of the old phone network, your existing medical alarm may not be fully compatible with the nbn™ access network or operate during a power outage.
Have a chat to your alarm provider – they may suggest a new model that uses a battery back-up and can connect over a mobile network.
That way your alarm can still work, even during a power or nbn™ access network outage.
After we have worked with you to confirm your alarm is working correctly, we will close your registration.
Any future queries will need to be directed to your phone and internet provider or medical alarm provider.
If you have special needs or a serious medical condition, speak to your phone and internet provider today about any assistance services they may offer.
As a wholesaler, nbn does not offer these services.
Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical. Other phone or internet providers may also offer priority assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).
Speak to your phone and internet provider today about:
- Whether your services will be impacted by the rollout of the nbn. See important note.
- Connecting your existing service to the nbn™ access network.
- Additional services they may offer for those with medical conditions or special needs.
Important note
The nbn™ access network is replacing most of the existing fixed-line phone networks that medical alarms rely on with newer technologies. Although most existing services will be replaced by the nbn™ access network, there are some services that should not be impacted, including those provided over non-nbn fibre networks and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider, and your current device provider, about whether your services will be impacted by the rollout of the nbn™ network.