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Manage and track your application
Now that you have applied for the nbn™ Technology Choice Program, you can track your progress right here. It may be worth logging in from time-to-time to see how your application is tracking and whether there is any action required on your side.
We will also continue to contact you by email or phone at the key milestones, including to confirm costs and timings.
Application type:
Current technology:
Change to:
Your application status
Your application status
Estimated connection date* is {{jsonData.estimatedRTC}}
Your application is currently on hold. Please check your email for more information.
Stage 1: Application
Stage 1: Application
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1
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Thank you, your application has been received.
We have started to review your application.
More information
We may get in contact with you soon if we need further details and to provide indicative costs involved.
Timings
We aim to respond to you within 10 business days.
2
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We are preparing your contract and invoice for the build cost.
We’ll be in contact with you soon.
More information
We are preparing the terms and conditions of your application and an invoice for build cost for you to review.
The build cost covers the construction and other work required to change your premises connection to nbn™ FTTP.
Timings
Approximately 4 weeks.
3
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Please review and accept the contract and pay the build quote.
An electronic contract and an invoice for the build quote has been emailed to you.
More information
We have sent you an email with the terms and conditions of your application and an invoice for the build cost. Please note that the invoice for the build cost needs to be paid before we can start construction.
Timings
The offer to accept the terms and conditions is valid for 4 weeks, so please let us know if you would like to proceed before the end of this timeframe.
Stage 2: Construction and connection
Stage 2: Construction and connection
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4
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Thank you for accepting the contract.
We are waiting to receive the payment of the build cost.
More information
Once we receive the payment for the build cost, we can start the construction work to install nbn™ FTTP at your premises.
It may take a few business days for our system to confirm that the build cost has been received.
Timings
The build cost is valid for 4 weeks, so please let us know how you would like to proceed.
5
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Thank you, we have received your build cost payment.
We will prepare to start the construction work.
More information
We are working with our nbn™ approved Delivery Partners to schedule the construction work. You may hear from them as they will need to arrange access to your premises.
Timings
Approximately 2 to 4 weeks.
6
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Construction has started.
You may notice our nbn™ approved Delivery Partners commencing work on your nbn™ FTTP connection.
More information
We have commenced construction work to connect your premises to nbn™ FTTP. Please ensure you allow our construction teams to have access to your premises.
Timings
Construction can take 3 to 6 months.
7
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Get ready to connect soon to nbn™ FTTP.
We have completed the construction and are preparing your premises for connection.
More information
We are completing a final quality check so that your connection meets our high standards. You’ll soon be enjoying connectivity with nbn™ FTTP and with a choice of fast speeds!
Timings
Approximately 2 to 4 weeks.
8
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Congratulations!
You are ready to connect to nbn™ FTTP.
More information
Your application is complete. You can now contact your phone and internet provider to place an order for an nbn™ powered plan on nbn™ FTTP.
Thank you for choosing the nbn™ network!