A step-by-step guide to connecting your home
Check your address to see if the nbn™ broadband access network is available at your premises
Contact a phone or internet provider and choose a plan that suits your needs. There is no need to contact nbn directly.
You can stay informed by registering for email updates. We'll let you know when your home is ready to connect. Keep in mind once you receive confirmation to switch, you will have approximately 18 months to move before the existing network is switched off.*
Before you connect
You may need to consider a few things before making the switch to the nbn™ access network:
The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.
Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.
In some instances, switching may not be so straight forward. This includes new developments, granny flats, out-buildings and complex installations - particularly those that require trenching or additional cabling.
Choose a provider and order a plan
You won’t be connected automatically, so contact your preferred phone or internet provider to discuss your requirements and select the most appropriate plan for your needs.
It’s a good idea to switch well before your disconnection date to allow time for your order to be processed, and installation if applicable.