We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Can't find your address below? Try repositioning the location pin on the map in 'EARTH' view.
Still cannot find your address?When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.
When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.
What does installation involve?
This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.
When you call to switch your landline phone and/or internet service to the nbn access network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.
What does installation involve?
Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).
This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
Standard install process
When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.
Non-standard install process
If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.
All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.
If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.
After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.
To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.
When you contact your service provider to connect to a plan powered by nbn® Sky Muster® or Sky Muster® Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.
They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.
nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.
On the day of installation
Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.
Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.
What nbn supplied equipment will be installed?
All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.
Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.
The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.
An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.
HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.
An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.
The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.
An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.
This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.
Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
The nbn Sky Muster Satellite Service delivers the nbn network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster satellite providers.
As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.
When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.
What does installation involve?
This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.
When you call to switch your landline phone and/or internet service to the nbn access network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.
What does installation involve?
Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).
This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
Standard install process
When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.
Non-standard install process
If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.
All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.
If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.
After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.
To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.
When you contact your service provider to connect to a plan powered by nbn® Sky Muster® or Sky Muster® Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.
They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.
nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.
On the day of installation
Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.
Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.
What nbn supplied equipment will be installed?
All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.
Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.
The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.
An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.
HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.
An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.
The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.
An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.
This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.
Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
The nbn Sky Muster Satellite Service delivers the nbn network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster satellite providers.
As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.
You won’t be connected automatically, so contact your preferred phone or internet provider to discuss your requirements and select the most appropriate plan for your needs.
It’s a good idea to switch well before your disconnection date to allow time for your order to be processed, and installation if applicable.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.
When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.
What does installation involve?
This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.
When you call to switch your landline phone and/or internet service to the nbn network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.
What does installation involve?
Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).
This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
Standard install process
When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.
Non-standard install process
If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.
All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.
If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.
After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.
To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.
When you contact your service provider to connect to a plan powered by nbn Sky Muster or Sky Muster Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.
They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.
nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.
On the day of installation
Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.
Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.
What nbn supplied equipment will be installed?
All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.
Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.
The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.
An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.
HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.
An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.
The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.
The nbn Sky Muster Satellite Service delivers the nbn network to home and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster™ satellite providers.
As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.
An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.
This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.
Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.
When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.
What does installation involve?
This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.
When you call to switch your landline phone and/or internet service to the nbn network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.
What does installation involve?
Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).
This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.
When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.
Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.
Standard install process
When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.
Non-standard install process
If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.
All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.
If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.
After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.
To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.
When you contact your service provider to connect to a plan powered by nbn Sky Muster or Sky Muster Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.
They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.
nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.
On the day of installation
Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.
Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.
What nbn supplied equipment will be installed?
All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.
Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.
The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.
An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.
HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.
An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.
The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.
The nbn Sky Muster Satellite Service delivers the nbn network to home and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster™ satellite providers.
As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.
An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.
This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.
Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.
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