We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
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This could include no up-front build costs to providers. Plus if your provider signs up for a 3 year Enterprise Ethernet plan, there’s no up-front connection cost to your provider.*
This could include our most competitive wholesale service pricing. Plus if your provider signs up for a 3 year Enterprise Ethernet plan, there’s no up-front connection cost to your provider*. Build costs will apply and will depend on your location and the complexity of the build.
Build costs will apply and will depend on your location and the complexity of the build.
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Speak to a provider or business nbn® accredited adviser§ about other upgrade options and retail solutions that may be available to you.
We deliver a range of offers for our wholesale product, Enterprise Ethernet. These include wholesale pricing discounts, and no up-front build costs for service providers for over 90% of business locations within the nbn network footprint*. Plus, if your provider signs up for a 3 year Enterprise Ethernet plan, there’s no up-front connection cost to your provider for standard installations*. For most locations in the nbn Fixed Line footprint, providers will enjoy a Service Delivery Guarantee of 50 business days for Enterprise Ethernet orders◊. This provides end customers with much greater certainty on their upfront costs and connection times*.
In September 2020, nbn announced the creation of 240 business nbn fibre zones as part of our $700m investment in network development. Demonstrating our ongoing commitment to Australian businesses, nbn recently announced a new zones, bringing the total to 322. We will be continuing to add further business nbn fibre zones through our co-investment programs and ongoing work with other Government entities.
nbn may also announce further business nbn fibre zones in the future to help meet the demand around the country.
Regardless of the bandwidth profile for the service you acquire from your service provider, it will operate at less than 10Gbps (or, in some circumstances, less than 1Gbps, if that bandwidth profile is acquired) because of normal equipment and network limitations. In addition, your experience, including the speeds actually achieved over the nbn network, depends on some factors outside our control (like your equipment quality, software, and how your service provider designs its network). If your service provider has not selected Class of Service High, speeds you experience may be affected by contention on the nbn network, particularly in busy periods.
These wholesale service features are offered to service providers. The service options providers make available to their end customers depend on what they have productised and the retail solutions they offer.
nbn is a wholesaler and does not control costs charged by service providers. Customers should contact their preferred provider to ask about availability and any fees and charges from their provider that may be applicable. These pricing offers are not available for most premises in the nbn Fixed Wireless or Satellite footprints or for most premises which have complex connections – further costs are likely to apply to these premises.
The 50 Business Days Service Delivery Guarantee is not available for Premises located in the nbn non-fixed line footprint. The 50 Business Days Service Delivery Guarantee is also unavailable at some Premises within the nbn Fixed Line footprint as identified by nbn.
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn website. You will need to confirm your location’s eligibility with your provider.
business nbn accredited advisers have undertaken a short course on the nbn network. nbn does not sponsor, endorse or guarantee any advice given or representations made (including any recommendations to purchase goods and services or purchase telecommunication services over the nbn network from a phone or internet service provider) and does not guarantee the accuracy of that advice or representation.
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