Contact a phone or internet provider and choose a plan that suits your needs.
Your chosen provider will then arrange everything once you make an order with them. There is no need to contact nbn directly.
You can stay informed by registering for email updates. We'll let you know when your home is ready to connect.
Keep in mind once you receive confirmation to switch, you will have approximately 18 months to move before the existing network is switched off.*
Regardless of whether the nbn™ broadband access network is available in your area, there are things you can do to prepare for the switch. This will ensure that your move will be as seamless as possible – it will also mean and that you can enjoy the benefits faster.
The rollout of the nbn™ broadband access network will involve new technologies and some existing devices and services may not be compatible with these at all times.
If you have any of the following devices or services, contact your provider or register with us so that we can support you to help minimise a break in services.
In some instances, switching may not be so straight forward. This includes new developments, granny flats, out-buildings and complex installations - particularly those that require trenching or additional cabling.
You won’t be connected automatically, so contact your preferred phone or internet provider to discuss your requirements and select the most appropriate plan for your needs.
It’s a good idea to switch well before your disconnection date to allow time for your order to be processed, and installation if applicable.
*nbn is a provider of wholesale speeds to internet service providers. Your experience, including the speeds actually achieved over the nbn™ network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality and software). Satellite customers may experience latency. nbn™ wholesale speed tiers available to your internet service provider vary depending on the access technology in your area.