We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
The status of the nbn connection and how you connect to the nbn network at your new address may be different to your current location.
If you’re planning on moving premises soon, it’s worth preparing before you relocate to help minimise disruption to your internet service.
Check your address to find out if the nbn network is available at your new home.
Can't find your address below? Try repositioning the location pin on the map in 'EARTH' view.
Still cannot find your address?As your new address has previously been connected to the nbn network, ask your real estate agent or the current occupant to confirm whether the nbn supplied equipment is still at your new property.
The nbn equipment is registered to the specific address so it's important to remember to also leave the nbn equipment at your current address when you move out.
Dear [Agent Name],
I will be moving in to [Address] on [Date], which I [have purchased/am leasing] through you.
Can you please confirm whether the previous occupant has left the nbn supplied equipment at the premises?
The nbn supplied equipment usually has an nbn logo on it.
Please note that this is a legal requirement as the equipment is owned by nbn and forms part of the nbn network.
If the above action is not taken, there may be a delay in installing my nbn network connection if it has been removed. Could you please confirm it is still at the premises before I move in?
Regards
[Your name]
Any nbn supplied equipment needs to stay at your current address – please do not take it with you. This is a legal requirement. The nbn equipment is registered to the specific address, therefore will not work or be compatible with your new premises. You won’t be able to use it at your new address, and it cannot be re-sold as it is property of nbn.
Additionally, by removing the nbn supplied equipment, you may make it harder for the new owner or occupant of the premises you’re moving from.
Contact your current phone and internet provider to let them know you’re moving to a new house and seek their advice on what may need to be done. This may include arranging connection of a service at your new address (where available), and/or disconnection of the service at your old address to occur on a particular date.
If your current provider doesn’t offer nbn plans at your new address, you can search for one who does, using our phone and internet provider list.
If your address doesn’t appear when you check your address, or if you would like to request an additional connection on a property with more than one residence such as a granny flat, you will need to contact a phone and internet provider. They will then contact nbn to assist in making these changes.
As part of the process, your provider may request information such as the coordinates of the property you wish to connect, and proof that the property is occupied.
It will depend on the technology type and existing setup at your new address. Your phone and internet provider will be able to provide details about the expected timeframe for connecting your new home to the nbn network.
If your new home was previously connected to the nbn network, and the nbn supplied equipment is still there, your phone and internet provider may be able to activate your service remotely without a technician appointment. In some cases, a technician may be required, and someone over 18 may need to be at home to allow the installation to go ahead.
Registered cablers can perform in-home cabling work if you choose to change the location of the nbn connection box, or the supplied equipment is in the wrong location.
If the nbn equipment needs to be moved or removed as part of your premises being renovated, you can find out more from the nbn website page below.
As changes to rental properties require consent, we suggest checking with your landlord first. Please keep in mind the type of nbn technology avaliable will determine the necessary hardware installation.
If your nbn supplied equipment is missing, please reach out to your phone and internet provider and let them know. They can arrange for the equipment to be replaced, and may be able to offer different options for this depending on the circumstances of your premises, such as sending replacement nbn equipment to you to plug in to install. In some cases, a technician may be required, and someone over 18 may need to be at home to allow the installation to go ahead.
Talk to your phone and internet provider to find out about any potential fees
If you're moving to a recently built property that hasn't had a fixed internet connection before, an additional $300 New Developments Charge may apply. In accordance with Australian Government policy, nbn is required to charge a one-time fee of $300 (incl. GST) to phone and internet providers that place an order for an nbn service to a new development (providers may choose to pass the charge onto their customers). This charge is not applicable in nbn Fixed Wireless and Satellite areas.
You will need to call your equipment provider/manufacturer to check that your equipment will work over the nbn network.
Your existing services may not work until you are connected to the nbn network at your new premises; this may also affect your medical alarm depending on the type of alarm you have. Please keep a charged mobile phone on hand in case of emergency. After completing the installation at your new address, check to make sure all of your existing services are still working and if not, contact your phone and internet provider immediately for advice.
As a reminder, the nbn equipment belongs to the premises it was originally installed in and should remain there when you move, however if you have taken it accidently and want to return it to nbn, it's easy. You can return it directly to us so it can be re-used in another premises. This is a great way to contribute to saving the planet from increasing landfill.
We have partnered with Australia Post allowing for devices to be sent back to us with a label you can access online at no cost to you. Simply follow the link below to print a return label and read the instructions on how to return the equipment.