Giving regional and remote Australia access to fast broadband

nbn is committed to providing increased access to broadband services throughout regional and remote Australia, helping to connect more people in Australia’s hard to reach places.

The nbn™ Fixed Wireless and Sky Muster™ satellite services are used mostly in regional and remote areas, where premises are spread out geographically over many square kilometres. If you’re located in a distant corner of Australia, check your address to see what technology is available at your home or business.

nbn™ Fixed Wireless

nbn™ Fixed Wireless is a form of connection where data is sent from a transmission tower and travels wirelessly to an antenna that has been fitted by an nbn™ approved installer to your roof.

Sky Muster™ satellite

The connection of some remote and rural locations services can be delivered via our Sky Muster™ satellite. In this scenario a satellite dish is installed on the premises and receives the signal from the Sky Muster™ satellite.


nbn™ Fixed Line connections

All types of nbn™ broadband access network connections that utilise a physical line running to the premises (FTTP, FTTN, FTTB) are considered nbn™ Fixed Line connections. The difference between each type of connection is existing network technology in connecting the nearest available fibre node to your specific premises.

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Community events
Local events and drop-in sessions

nbn™ local has been created to help improve the customer experience on the nbn™ access network for regional and remote Australia. With a nationwide presence, nbn™ local consists of community relations, media and stakeholder professionals. The team is dedicated to working with community stakeholders and groups to help ensure local problems are identified early and addressed as soon as possible.

The focus of the team is on educating residents and businesses about:

  • The status of the nbn™ access network.
  • What they need to do to connect.
  • What choices they have when making the switch to an nbn™ powered plan via a phone or internet provider.

Don’t forget, your phone and internet provider should always be the first point of contact for any resident or business having issues with their broadband connection.

Newsletters:
nbn™ local produces regular topical newsletters for regional, rural and remote Australians. You can find our most recent newsletters below.
Protect yourself from scams!
If you’ve received any suspicious or unsolicited calls about your internet or telephone plan, you may have been...
Download (PDF - 297 KB)
nbn™ Fixed Wireless new wholesale speed tier
SkyMuster™ off-peak timings are between 1am to 7am...
Download (PDF - 254 KB)
Making the most of your off-peak data
An nbn™ Fixed Wireless connection uses data transmitted...
Download (PDF - 177 KB)
Contact nbn™ local in your home state:

Have questions?

Premises connected to the nbn™ broadband access network via Fixed Wireless or Sky Muster™ satellite technologies won't be disconnected from their existing phone and internet services by nbn. When ordering an nbn™ powered plan in Sky Muster™ or Fixed Wireless areas, have a discussion with your phone and internet provider about your existing landline. Consider keeping the service active if you rely on the landline in emergency situations.

If you do decide to keep your existing service active, avoid bill shock and talk to your provider about reducing your existing service to voice only.

Equipment connected over the nbn™ broadband access network will not work during a power blackout. Below you’ll find more information about how nbn™ Fixed Wireless and Sky Muster™ satellite services are affected by power loss.
nbn™ Fixed Wireless

Landline phone and internet services won’t work if there is a power outage at the nbn™ Fixed Wireless Tower, backbone network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the nbn™ Fixed Wireless Tower is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.

When ordering an nbn™ service in a Fixed Wireless area, have a discussion with your current provider about your existing landline services. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.

Sky Muster™ (Satellite)

If there is a power outage at your premises, restoring power with an alternative power option will usually enable you to reconnect to the Sky Muster™ service. However, if one of the nbn™ Sky Muster™ satellite ground stations is also experiencing power loss, there may be further delays in reconnecting your service.

When ordering an nbn™ service in a Sky Muster™ area, have a discussion with your current provider about your existing landline services. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.

nbn consistently works with phone and internet providers to ensure the ‘check your address’ system is correct and up-to-date. If your address doesn’t appear when you ‘check your address’ on the nbn™ website, or if you have a property with more than one residence on it and you would like to request an additional connection, you need to contact your phone and internet provider. Your phone and internet provider can contact nbn, and can assist in making these changes.

To help with the process, we suggest you provide the following with your request:

  1. Coordinates of the property you wish to connect.
  2. Photos of the property you wish to connect.
  3. Proof the property is occupied.
In most cases we can connect a premises to the nbn™ Fixed Wireless service within 28 days of the order being made. This will depend on where your premises is located in relation to the nbn™ Fixed Wireless tower.

A key part of our website experience is letting people know when they can expect to be connected to the nbn™ broadband access network through the ‘check your address’ tool. This function includes a map showing coverage of the nbn™ access network. In some cases, the map will identify a property as having some nbn™ Fixed Wireless coverage, yet they’re not able to order an nbn™ Fixed Wireless connection from a phone and internet provider. Alternatively the map doesn’t show an area has coverage, yet the customer is aware their neighbour is connected, or they can see an nbn™ Fixed Wireless tower close to their property.

In cases like these, nbn can conduct an additional analysis to confirm the availability of access to the nbn™ Fixed Wireless service at their actual premises.

If you believe you would benefit from this service, and you would like an additional check completed, feel free to contact nbn.

Call: 1800 687 626
Email: info@nbnco.com.au

Please note, GPS coordinates of the property you are seeking to connect will be required before a check can be completed.

Find out if Australia's new broadband access network is available at your home or business
Important notes:

*Exclusions and fair use conditions apply. If you’re accessing your connection via a Virtual Private Network (VPN), or applications that do not use HTTP/HTTPS protocols, all activities will be metered, even those specified as ‘unmetered activities’. For more information on which internet activities are unmetered and exclusions, visit nbn.com.au/skymuster-plus or speak to your internet service provider. For details on fair use conditions, contact your internet service provider.