In most cases, granny flats that share the same address as the primary residence on a block of land cannot apply for a new nbn™ broadband access network connection – each connection must be linked to a unique address.
To connect granny flats to the nbn™ access network, you may need to extend your existing connection from the primary residence – by either extending the signal of your local Wi-Fi network, or by installing an additional service through a registered cabler.
If you’re in the process of applying for a new address (i.e. sub-dividing one address into two or more lots), and would like to connect it to the nbn™ access network, then you should apply as a new development.
Your provider may be able to assist you with an additional service. Be sure to discuss your plans with your provider before commencing any work as additional services may incur extra charges or require specific requirements.
If your address doesn’t appear when you check your address, or if you would like to request an additional connection on a property with more than one residence on it, you’ll need to contact a phone and internet provider. The provider will contact nbn to assist in making these changes.
As part of the process, your provider may request information such as the coordinates of the property you wish to connect, and proof that the property is occupied.
By being nbn™ ready, you’ll have the opportunity to create a connected environment that helps make the most of services over the nbn™ broadband access network.
If you are building or moving into a new home, all you need to do is ask your developer or builder if they have applied to connect to the nbn™ access network.
Connecting to the nbn™ broadband access network may require nbn™ supplied equipment to be installed within your premises by a certified technician. Therefore, you will need to inform your landlord prior to installation and receive approval before any work is commenced. If you’re not in direct contact with your landlord, you will need to contact your property manager or real estate agent.
If you’re interested in learning more about tenant rights we suggest contacting your local tenant service or union, as laws may differ between states and regions.
To prepare for the switch to the nbn™ broadband access network, please consider the following information:
Please consider the following to help ensure a smooth installation process:
Upon the arrival of your nbn™ approved technician, please inform them of any of the following environmental issues:
For more information about the connection requirements of your premises, please speak to your phone and internet provider.
The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons.
Make sure you register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.
If you need existing nbn™ supplied equipment or cabling (such as an nbn™ connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.
A list of registered cablers can be found at the Australian Registered Cablers website*.
It is a legal requirement that you leave the nbn™ supplied equipment such as the connection box and cables as they are if you are moving out of your house.
If you’re moving into a premises that’s connected to the nbn™ access network and you discover the nbn™ supplied equipment has been removed, contact your phone and internet provider and they will arrange for the equipment to be reinstalled. This may delay the connection of your new nbn™ network connection. There are more steps you can take to help experience a smooth relocation to your new address.