Our focus on customer experience

Progress

We're rolling it out, with more than 6.3 million premises able to connect today. And we're coming to your street soon, with a further 100,000 homes and businesses being added every month on average.

Co-operation

Our work with phone and internet providers has helped reduce average bandwidth congestion across our network from more than 4 hours per week to just 12 minutes, supporting hjigher speeds during busy periods.

Quality

When installing equipment to prepare your homes and business for cnnection we het it right the first time nearly nine times out of ten.

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