business nbn™ Satellite Service

A business grade satellite network service for remote and regional Australia.

Introducing the business nbn™ Satellite Service

The business nbn™ Satellite Service is designed to deliver on the goal of lifting the digital capacity of businesses in regional and remote Australia. A suite of innovative product solutions that will enable service providers to offer Australian businesses currently outside of nbn’s fixed line network footprint the ability to experience business grade network services via the business nbn™ Satellite Service.# This service provides access to high-speed broadband and service levels designed to suit business’ needs.^

Network and support

These product categories are underpinned by nbn’s significant investment in the satellite network and service management capability dedicated to meeting the needs of Australian businesses, especially those in regional and remote locations.

nbn™ satellite access network

The business nbn™ Satellite Service leverages nbn’s high-throughput satellites and redundant ground infrastructure to bring a new level of wholesale broadband capacity to the business market – all based on a highly reliable network architecture.
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Business grade service

nbn’s Australian based satellite operations centre comprises a team of satellite specialists who manage everything from connecting premises and service requests, to service incidents and defined business grade service levels.
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  • ‘Symmetrical’ refers to a connection with equal download/upload wholesale bandwidth (e.g. 100/100Mbps).
  • ‘Committed Bandwidth’ refers to the maximum wholesale speeds we commit to deliver (subject to defined performance characteristics and certain limitations) over our wholesale network to service providers.† Also referred to as Committed Information Rate (CIR).
  • ‘Best Efforts Bandwidth’ refers to the maximum wholesale speeds to be delivered over our wholesale network to service providers.† We do not commit to these speeds being available at all times during the day, such as during the busy period. Also referred to as Peak Information Rate (PIR).
Link to wholesale traffic classes
Business
nbn's wholesale traffic classes
Link to Enhanced service levels
Business
Enhanced service levels
Link to Network technology
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Understanding the nbn™ Multi Technology Mix (MTM)
#Plans over the business nbn™ Satellite Service may not be offered by all providers.
^An end customer’s experience using the business nbn™ Satellite Service, including speeds and other performance characteristics, depend on a range of factors, such as the latency limitations inherent in satellite communications, the particular product and product features that have been selected by the service provider, the configuration of the products and product features being delivered, the time of usage in relation to certain internet-based access products, and other factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their service provider designs its network).
†nbn provides wholesale services to phone and internet providers. nbn™ wholesale speed tiers available to providers vary depending on the access technology in an end customer’s area. An end customer’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network). Satellite users may experience latency.