nbn™ Fixed Wireless explained
nbn™ Fixed Wireless made easy
An nbn™ Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn™ broadband access network.
This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn™ outdoor antenna that has been fitted to the premises by an approved nbn™ installer.
Fixed Wireless connections also require an nbn™ connection box to be installed at the point where the cable from the nbn™ outdoor antenna enters your premises. This device requires power to operate, and can only be installed by an approved nbn™ installer or phone and internet provider.
nbn™ Fixed Wireless installation process
The first step is to place an order for an nbn™ powered plan with the phone and internet provider of your choice. The provider will make an appointment for an nbn™ installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn™ outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn™ outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn™ connection box inside the same building.
If the installer cannot locate a signal at the main premises, they will check whether a signal may be possible at another suitable site on the property. If a suitable signal can be located, the installer will advise the resident that a non-standard install may be possible.
In a small number of cases the main premises won’t be able to get a Fixed Wireless signal. In these instances we will check if a signal is achievable within 70 metres of the property. If a signal is achievable, an initial quote will be put together by the nbn™ installer and the resident will be required to contribute to the cost of the installation.
If the resident would like to proceed with a non-standard install, the nbn™ installer will attend the premises, locate the best site for the antenna and mount it on the side of a building or roof. If necessary, the nbn™ installer will set up a ground mounted pole to achieve the best signal possible.
Once a signal is achieved, the nbn™ installer will connect up to 70 metres of cable from the nbn™ outdoor antenna to the main premises. The cable will then be trenched and buried. The installer will then place an nbn™ connection box inside the main premises or in a powered building close to the main premises.
At this point, the resident will be able to plug in a modem to the nbn™ connection box and connect to the internet. Please note, the modem will need to be supplied by the provider or the resident themselves.
The nbn™ connection box shown is designed for use inside the home and business. If your installation requires an external nbn™ connection box your device will differ to the one shown above.
Before your installation appointment, you will need to think about where you want the nbn™ connection box to be installed inside your house.
Pick the best location using this checklist:
● Reasonably close to a power point.
● A cool, dry, ventilated area (nbn™ equipment cannot be installed in a damp or wet area such as; a kitchen, bathroom, laundry, or under a window that opens).
● Away from busy areas where it may be knocked or damaged.
● Somewhere easy for you to see and check the indicator lights.
● In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse).
Whilst the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior antenna may prevent installation in this location. Try to choose an alternative location if your preferred location is not viable and discuss the options with your allocated installer.
Fixed Wireless services can deliver a range of wholesale upload and download speeds.
Your actual speeds over Fixed Wireless technology will be affected by many factors including; how far away your premises is located from the transmission tower, the nbn™ access network technology available at your premises and the way it is configured, how your provider manages network traffic (particularly during typical busy periods, such as evenings, when more people are online), equipment quality, software, signal quality, the plan you choose from your provider, the performance of your modem, Wi-Fi, cabling, and other devices in your premises.
Talk to your provider about the broadband speed plans available in your area. You should ask them about the actual speeds you can expect to experience when you switch to an nbn™ powered plan – particularly during peak times like the evening as some locations have Fixed Wireless cells that can experience congestion.
Read more about understanding speed and how it affects you.
These considerations may help if you’re experiencing performance or speed issues on your Fixed Wireless service:
- Networking equipment: Check the quality of your networking equipment, for example, a router/modem with better performance specifications could improve your experience.
- Wi-Fi signal strength: Wi-Fi modems can vary in signal strength, so it’s best to check with your provider if the modem that they’ve supplied meets your performance expectations.
- Where you position your Wi-Fi modem: Other electronics can impact your Wi-Fi signal – mobile phones, microwaves and TVs rely on radio signals. Having your router placed as far away from these devices as possible can help.
- The number of devices online at the same time: If you regularly have many users and devices actively online at the same time, and stream videos on a regular basis, you should discuss an nbn™ powered plan on a higher speed tier with your provider.
- Network congestion: How your provider configures their network and manages traffic (particularly during peak periods when more people are online) can have an effect on your internet experience – particularly during peak usage times. Ask your provider how they approach their congestion during peak times to help you to understand what’s right for you.
If you’re still experiencing issues with your service over the nbn™ access network, you’ll need to chat with your provider for further assistance.
Read more on optimising your experience at home.
The existing copper lines and services at your premises will not be altered or changed by connecting to an nbn™ Fixed Wireless (or Sky Muster™ satellite) service.
In Fixed Wireless (or Sky Muster™ satellite) areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your provider can assist with your phone and internet services.
Read more about the services that may be affected.
A premises’ eligibility for either service technology (Fixed Wireless or Sky Muster™ satellite) is subject to it first successfully passing a Fixed Wireless signal test. If the premises fails the test, it may then be considered for a Sky Muster™ satellite eligibility test.
It’s important to note that if a premises is eligible to receive a Fixed Wireless (or Fixed Line) service, it will not be eligible for a Sky Muster™ satellite service.
If you need to have equipment or cables relocated, you’ll need to contact your provider so that they can advise you of the cost, and arrange for a technician to move the equipment.
Things to consider for the new location of the nbn™ equipment:
- The nbn™ connection box must be protected from water, steam and excessive heat.
- The location of the nbn™ connection box must be well ventilated, near a dedicated power point, and with unrestricted access – to check the indicator lights.
- The nbn™ connection box must be positioned in a location away from busy areas and protected from damage, and with sufficient access and light to see if the device is functioning correctly.
- The nbn™ outdoor antenna location is determined by Radio Frequency performance. It may not be possible to relocate this to any other position on premises.
- You are responsible for the cost of relocation.